[Hiring] Customer Service Representative @Point C

Role Description

Point C is seeking a customer-focused and detail-oriented Customer Service Representative to support participants and clients with Flex Benefit plans (FSA, HSA, HRA, DCA). This individual will serve as a key point of contact, delivering timely and accurate service via phone and email while ensuring compliance with internal policies and HIPAA guidelines. The ideal candidate is an effective communicator with a strong understanding of healthcare benefits and a commitment to providing an exceptional customer experience.

• Provide support to participants and clients regarding eligibility, benefits, claims, and general plan inquiries
• Respond to inbound calls and emails with professionalism, empathy, and clarity
• Document all customer interactions accurately in the call tracking system
• Navigate and utilize multiple systems and tools to assist customers
• Translate internal processes into clear, understandable information
• Maintain confidentiality in accordance with HIPAA standards
• Contribute to a positive, team-oriented environment

Qualifications

• High school diploma or equivalent required
• 1-2 years of customer service experience, preferably within benefits administration, healthcare, insurance, or a related field
• Experience with consumer-directed benefits (FSA, HRA, HSA, DCA) strongly preferred
• Strong written and verbal communication skills with the ability to communicate complex benefit information clearly and effectively
• Experience with Alegeus (Wealthcare), Eldorado, or similar benefit administration platform preferred
• Familiarity with CSIpack preferred (training provided)
• Experience working in a CRM or Ticketing platform such as Zendesk
• Proficient in Microsoft Office (Outlook, Excel) and Adobe Reader
• Demonstrate the ability to exercise accountability, teamwork, trust, innovation, and a commitment to delivering value in interactions with members, clients, and coworkers
• Ability to educate members on available self-service options, including the member portal, when applicable
• Ability to manage multiple priorities while maintaining accuracy, professionalism, and service-level expectations
• Strong attention to detail and organizational skills
• Ability to multitask in a fast-paced, remote environment

Requirements

• Individual compensation will be commensurate with the candidate's experience and qualifications.
• Certain roles may be eligible for additional compensation, including bonuses, and merit increases.
• Certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role.
• Pay Transparency: $35,000 — $40,000 USD

Benefits

• Comprehensive medical, dental, vision, and life insurance coverage
• 401(k) retirement plan with employer match
• Health Savings Account (HSA) & Flexible Spending Accounts (FSAs)
• Paid time off (PTO) and disability leave
• Employee Assistance Program (EAP)

Company Description

At Point C Health, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Point C Health is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.