[Hiring] Level 1 Voice Customer Happiness Expert @Circles

Role Description

Circles.Life is looking for a Customer Happiness Expert who is meticulous, energetic and has a passion for customer service and satisfaction.

• Handling Voicemail messages from customers and providing first line customer service support and immediate problem resolutions through call back.
• Handle multiple chats and resolve customers' concerns in an effective, efficient and timely manner via Live chat, Email, Social Media as needed.
• Handle difficult or agitated customers and convey genuine empathy.
• Respond to customer comments and/or inquiries in a manner that the situation/concern is understood.
• Work with other departments in resolving customer's delivery, order management, network, app and billing issues.
• Work closely with other team members to resolve any challenging issues encountered.
• Perform ad-hoc tasks as needed for callback requests from customers and cross functional teams.

Qualifications

• Experience in E-commerce, BPO, or Telco industry will be preferred.
• At least 2 years experience in customer service (Voice Support - Inbound/Outbound).
• Excellent communication skills (English).
• Amenable to shifting and weekend schedules.
• Experience in a chat support environment is a plus.
• Ability to multitask and work under pressure.
• Exceptional customer service skills.
• Passion for service excellence.
• Experience with Zendesk is a plus but not required.

Data Protection and Privacy Statement

By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to Circles’ Candidate Data Protection and Privacy Policy. You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy.

Company Description

Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.

• Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore.
• Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions.
• Jetpac: Specializing in travel tech solutions, providing seamless eSIM roaming for over 200 destinations.