[Hiring] L2 Technical Support Consultant @SupportYourApp

Role Description

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

• Deliver outstanding technical support via emails, phone calls, and chats;
• Take ownership of technical issues reported by customers and triage them as needed;
• Analyze and resolve customer inquiries containing technical issues or feedback;
• Follow procedures for proper escalation to relevant internal teams and key stakeholders;
• Maintain accurate records of failures, maintenance activities, and bugs;
• Contribute to and maintain the company’s support knowledge base and related documentation;
• Ensure compliance with the company’s Service Level Agreements (SLAs);

Qualifications

• Excellent English communication skills (C1 for both spoken and written);
• At least 1–2 years of proven experience in a Technical Support Engineer or Product Support Engineer role;
• Hands-on experience with Windows and Linux operating systems;
• Tech-savvy with hands-on experience in hardware troubleshooting;
• Solid understanding of hardware and software interactions;
• Experience working with logs and performing data analysis;
• Strong troubleshooting and problem-solving abilities;
• Customer-oriented and responsible attitude;
• Excellent interpersonal skills;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload);

Requirements

• Experience with UAV/UAS systems;
• Hands-on experience with network-related architecture and cloud-based systems;
• Experience with and understanding of firewalls and port configuration.

Benefits

• Flexible schedule;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements;

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.