[Hiring] Junior Support Specialist @Nordhealth

Role Description

We are here to create great healthcare products. That’s at our very core, but it’s the people who make companies great, not the other way around. We spend more time with our co-workers than anyone else in our lives. Being part of an exceptional team is not only important for your personal mindfulness but key for your professional progression.

We’re now looking for a Finnish-speaking Junior Support Specialist to support our growth and join our Finance Support team!

As a Junior Support Specialist, the employee is an individual contributor in the company's Customer Finance Support Team. The work includes Veterinary software (Provet) support work done for the customers. In this role, the Junior Support Specialist also aims to conduct system modification based on customer needs to the extent that the modification is possible within the product. To the extent that the need arises, and time allows, the Junior Support Specialist participates in the execution of the company's other tasks within sales, marketing, implementation and product development.

Your key responsibilities include:

• Customer support performed in an efficient way to reach the set targets and aiming for high level of customer satisfaction.
• Working towards building best practices to develop the support work, independently and as part of the team.
• Cross-functionally collaborate with Sales, Marketing, Implementations and Product Development teams in order to develop best and efficient service for customers.
• Performing according to the annual OKRs that will be set at the individual level, to contribute to the OKRs of the Business unit, Team and the Company.

Qualifications

• Finance background is a plus but not essential.
• Professional background and education equipping the Support specialist to succeed in the role.
• Ability to juggle between multiple customers.
• Professional spoken and written Finnish and English language skills.
• Prior experience working in an international company is a plus.
• Have an eagerness to learn, and also know how to use AI.

Requirements

• A junior Support Specialist is eager to learn and maintain a high level of customer satisfaction measured by Customer Satisfaction surveys.
• Work efficiently towards meeting the set quantitative targets for support.
• Close co-operation with the team and with other stakeholders is required.
• Independence in connecting with relevant parties and good collaboration skills are required in this role.
• The main challenges facing this role are to ensure the employee reaches individual targets based on set implementation Objectives and Key results.

Benefits

• The chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital healthcare.
• Competitive compensation and benefits.
• Learning and professional growth opportunities.
• The tools you need, and enjoy using.
• Frequent company events and talented colleagues from around the world.