[Hiring] Junior Help Desk Technician @Chenega Systems

Role Description

The Junior Help Desk Technician will provide expert advice and support services in IT at The United States Military Academy (USMA) at West Point. The Junior Help Desk Technician is responsible for answering queries and addressing system and user issues in a timely and professional manner.

• Create help desk tickets indicating the service requiring support
• Attempt to resolve tickets
• Escalate tickets in some cases
• Receive customer help desk phone calls and service requests for support
• Provide direct production support services for application users by responding to operational problems that are funneled to the team via helpdesk tickets
• Other duties as assigned

Qualifications

• High school diploma required
• 1+ years of relevant experience
• U.S. Citizenship required
• Background check required
• Ability to work independently and yet be effective within a team setting
• Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
• Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
• Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others
• Excellent Microsoft Office skills (Word, Excel, and other applications)
• Excellent M365 skills
• Ability to train end users on frequently asked technical issues
• Ability to provide technical assistance and support over the phone
• Good phone skills, professional demeanor, and previous customer service experience strongly desired
• Good problem-solving skills with the ability to visualize a problem or situation and think abstractly to solve it

Benefits

• Broad range of benefits offered
• Positive and supportive culture that encourages team members to do their best work every day
• Well-being programs and flexibility to make daily choices for health and confidence
• Opportunities for professional development and skill sharpening