[Hiring] IT Helpdesk Technician @Helpt

Role Description

Helpt is seeking multiple IT Support Agents to join the team. At Helpt we provide 24x7x365 on-shore white-labeled technical support on behalf of a range of companies in MSP, Technology, and Product Support sectors whose clients rely on them for support at all hours.

This is a full-time position working 40 hours per week. Once your schedule is assigned, you will have a consistent, fixed shift rather than a rotating schedule. Because our team operates 24/7/365, your assigned shift could include daytime, evening, overnight, weekend, or holiday hours. Your exact schedule will be confirmed prior to your start date.

• Deliver consistently excellent, friendly, and professional service to clients and end users
• Handle inbound IT help desk and product support calls, tickets, and service requests
• Troubleshoot technical issues efficiently while providing clear communication, empathy, and a positive customer experience

Qualifications

• Excellent verbal communication skills (often the phone will be your only tool)
• Exhibits outstanding organizational skills with a keen eye for detail
• Motivated self-starter (We want to see a passion for technology and support)
• Previous experience at an MSP is a major plus
• L1 Technical Experience in a Helpdesk Environment
• Strong troubleshooting skills (Home-lab counts, tell us about yours)
• Customer service oriented (you have to be delighted by helping people)
• Familiarity with the modern Windows family of operating systems
• Familiarity with the modern Mac family of operating systems
• An innate desire to see all printers launched into the sun

Requirements

• Anyone wanting to start or expand their professional career in technology should consider applying

Benefits

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance and certification reimbursements
• Vision insurance
• Overtime opportunities

Company Description

Learn more about the company at https://gethelpt.com/