[Hiring] Junior Client Success Analyst @EX Squared

Role Description

We’re currently looking for a Junior Client Success Analyst to support our client, a technology company operating in the digital recruitment and advertising industry. This entry-level position combines data analysis, campaign operations, customer success, and technical problem-solving.

• Onboard customers and monitor campaign performance.
• Analyze metrics, optimize budgets and segmentation.
• Provide recommendations to help customers achieve better results.
• Fully remote position within LATAM.
• Long-term contract.
• Advanced English required.

Qualifications

• Academic background in Business, Economics, Data Analytics, Computer Science, or a related field.
• Strong analytical and creative problem-solving skills.
• Basic Excel proficiency and confidence working with data.
• Advanced written and spoken English.
• Strong communication, presentation, and interpersonal skills.
• Customer-focused mindset with a professional and kind communication style.
• Strong attention to detail and organizational skills.
• Ability to manage multiple accounts, priorities, and deadlines.
• Adaptability and openness to change in a fast-paced environment.
• Natural curiosity and willingness to investigate problems.
• Interest in customer success, technology, analytics, or digital advertising.
• Willingness to learn and use SQL.
• Recent graduates and early-career candidates are encouraged to apply.

Requirements

• Onboard new customers and accurately configure their accounts.
• Manage customer campaigns within our client’s proprietary platform.
• Monitor campaign performance, budgets, bids, and segmentation.
• Analyze trends, metrics, and data to identify optimization opportunities.
• Recommend campaign adjustments based on customer needs and results.
• Help customers achieve budget fulfillment and consistent performance.
• Communicate with customers through email and occasional calls.
• Prepare and conduct performance, trend, and metric reviews.
• Investigate account, product, data, and platform-related issues.
• Create reports that provide actionable business insights.
• Coordinate with internal teams to resolve customer concerns.
• Proactively address performance issues to support customer retention.
• Identify opportunities for customers to adopt additional solutions.
• Accurately document customer interactions and account activity in HubSpot.
• Share customer feedback that can contribute to product improvements.

Benefits

• Competitive compensation in USD.
• Access to learning platforms and professional development opportunities.
• Flexible work environment.
• Collaborative and multicultural teams.

Eligibility Note

This opportunity is only available to candidates currently residing in Latin America. Applications outside these regions will not be considered.

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