[Hiring] IT Support Specialist @Jobs for Humanity

Role Description

We are seeking a skilled and reliable Freelance IT Support Specialist to join our dynamic team. As a key player in supporting our Managed Services operations, you will ensure smooth and efficient resolution of customer issues through remote assistance, SMS, and chat. If you’re a tech-savvy professional with a passion for helping clients succeed, we want to hear from you!

Responsibilities:

• Provide remote IT support for customers in a variety of industries.
• Respond to and resolve support tickets promptly via email, chat, and SMS.
• Troubleshoot and resolve issues within Office 365, Windows, and Windows Server environments.
• Offer clear and effective communication with customers to identify their needs and address concerns.
• Escalate complex technical issues to senior engineers or appropriate teams when necessary.
• Maintain accurate documentation of all support activities in the ticketing system.
• Collaborate with team members to ensure outstanding customer satisfaction.

Qualifications

• Knowledge of networking concepts and troubleshooting (DNS, DHCP, VPN, etc.).
• Experience with Managed Service Provider (MSP) operations.
• Certifications like Microsoft Certified: Modern Desktop Administrator Associate, CompTIA A+, or ITIL Foundation are a plus.

Requirements

• Proven experience in IT support or similar role.
• Strong knowledge of Office 365, Windows operating systems, and Windows Server environments.
• Excellent problem-solving and logical thinking skills.
• Outstanding English communication skills, both written and verbal.
• Familiarity with remote support tools and ticketing systems.
• Ability to multitask, prioritize, and manage time effectively.
• Strong customer service skills with a proactive and solution-oriented approach.
• Self-motivated and able to work independently with minimal supervision.

Benefits

• Flexible freelance opportunity with remote work.
• Work with a supportive and innovative IT team.
• Opportunities for growth and further specialization in IT support.
• Competitive hourly rates based on experience and skills.