[Hiring] Intern, Intake Representative, Claims @Encova Insurance

Role Description

This is a full-time summer internship for the 2027 summer and will require someone who can work at least 40 hours per week. Start and end dates will be based on availability and business need.

• Receive initial claim information from customers telephonically, electronically, email, and/or fax.
• Provide information to customers regarding the different options available for loss reporting.
• Determine appropriate policy and coverage for loss.
• Work with leadership team to onboard new associates.
• Analyze information received on the claim and triage the facts to determine whether further information is needed and/or what action must be taken.
• Obtain and document facts of loss information in the computer system.
• Respond to various requests from internal and external customers by telephone, email and/or by correspondence, including handling calls through the Engagement Center.
• Interpret coverage and issue claim decisions for claims assigned to the Engagement Center.
• Review, update, and document intake processes and procedures.

Qualifications

• Must be currently enrolled and have completed at least 60 credit hours with an accredited college or university.
• High school diploma.
• One-year previous full-time experience in customer service and/or claims intake preferred.
• At least one year of experience in the insurance industry preferred.

Requirements

• Ability to provide excellent customer service to both external and internal customers.
• Ability to work as a team member and perform based on established standards and expectations.
• Ability to multi-task.
• Must be detail-oriented.
• Excellent written and oral communication skills.
• Ability to fully analyze information received and make decisions as to next steps and action required.
• Experience with Microsoft Products.
• Ability to work proficiently in multiple systems.
• Excellent organizational skills.

Benefits

• Competitive compensation ($18 per hour).
• An introduction to the insurance industry through authentic work experiences.
• Networking opportunities with industry professionals.
• Flexible start and end dates.
• Community involvement and volunteer opportunities.

Company Description

Encova Insurance has again been recognized as a RISE Elite Top 50 internship program, making this our sixth year in a row! Rising Insurance Star Executives (RISE) is the voice of young professionals who are looking for ways to share their innovative ideas and spread a new message about who the insurance industry is.

At Encova Insurance, we firmly believe that our associates drive our company’s success by delivering unrivaled service to our customers. With success in mind, we make an ongoing effort to provide an environment that offers challenging, stimulating and financially rewarding opportunities. Join us to discover a work experience where you can learn and grow to your fullest potential.