[Hiring] Intake Specialist @Dragonfly Health

Role Description

Serve as the first point of contact for inbound calls and emails from homecare agencies, providers, and other customers seeking assistance with our proprietary software applications.

• Provide first-level technical support for common application issues, including login difficulties, password resets, system navigation, and basic functionality questions.
• Create, document, and manage support tickets, ensuring all relevant information is accurately captured and escalated to the appropriate teams when necessary.
• Troubleshoot common software and order fulfillment issues, helping customers identify solutions and maintain efficient operations.
• Communicate with healthcare partners, internal departments, and technical support teams to coordinate issue resolution, provide updates, and ensure a positive customer experience.
• Assess customer inquiries, identify the appropriate resources or departments, and ensure requests are routed and addressed efficiently.

Qualifications

• High school diploma or equivalent required.
• At least six months of customer-facing experience, with a strong commitment to delivering excellent service and resolving customer concerns.
• One year of experience in a call center, help desk, technical support, or healthcare environment is strongly preferred.
• Strong verbal and written communication skills, with the ability to remain professional, patient, and solution-oriented when assisting frustrated customers.
• Proficiency with Microsoft Office, web-based applications, and accurate data entry; familiarity with customer support or ticketing systems is a plus.
• Strong problem-solving and organizational skills, with the ability to manage multiple requests, follow established procedures, and take ownership of customer issues.
• A proactive, adaptable approach to learning new systems and working collaboratively in a fast-paced, customer-focused environment.
• Spanish-speaking skills are a plus but not required.
• Flexibility to accommodate established work schedules and potential on-call rotations, which may include overnight coverage.

Benefits

• Competitive Pay $20.00 per hour
• Comprehensive Benefits Package (Health, Dental, Vision, PTO, Sick Time, 401k w/match, etc.)
• Growth Opportunity and Career Advancement
• Agile and Adaptable team culture
• Innovative and revolutionary technology solutions
• A higher calling to provide quality patient care