[Hiring] Intake Specialist @Treantly

Role Description

The Intake Specialist, Airline Division, serves as the first point of contact for airline partners and passengers. This role is responsible for delivering responsive, professional, and solution-focused support while ensuring claims are accurately documented, efficiently processed, and resolved in a timely manner. Key priorities include:

• Accurately entering and documenting airline claims
• Reviewing department emails ensuring all messages are actioned, responded to, and claims updated

Platforms Used:

• Outlook
• Teams
• Salesforce
• Global
• Talkdesk

Shifts:

• All times CST, schedule to be confirmed
• Evenings: 4:00 PM – 12:00 AM
• Overnights: 12:00 AM – 8:00 AM
• Weekends: 8:00 AM – 4:00 PM / 4:00 PM – 12:00 AM / 12:00 AM – 8:00 AM

Qualifications

• Bilingual French or Spanish is an asset
• A minimum of three (3) years of customer service experience, preferably in a call center or insurance claims environment
• A minimum typing speed of 45 WPM (error rate less than 5%)
• Strong customer service skills with a commitment to delivering a positive customer experience
• Excellent verbal and written communication skills
• Proven ability to multitask effectively with excellent organizational, prioritization and time management skills
• Strong attention to detail and a commitment to maintaining accuracy and quality in all work
• Effective problem solving and critical thinking skills
• Ability to remain professional, composed and effective under pressure while working in a fast-paced environment
• Flexibility to work days, evenings, weekends and/or statutory holidays as needed

Requirements

• Communication: Excellent English, written and verbal
• Speed and accuracy: Picks things up quickly and captures information accurately
• Documentation: Keeps clear, thorough records
• Proactive: Thinks ahead, builds relationships and owns intakes
• Tech skills: Computer savvy and able to multitask
• Support type: Inbound and outbound calls, with personal, human-to-human service rather than transactional support
• Ownership: Manages each case through to resolution, including coordinating across departments

Benefits

• Fun, flexible, team-oriented environment
• Remote role
• Operational hours: 24 hours/ 7 days a week
• Full-time role- 40 hours per week
• Maxicare HMO after 3 month probationary period

Company Description

The Company is North America’s leading mobility enhancement company. We rent, repair and service scooters, wheelchairs, walkers, oxygen, and all other types of personal mobility equipment in over 2,500 locations across North America and recently moved to directly selling mobility equipment through our online store and call center. Since 1997, the Company has been a proven innovator in developing solutions for travelers requiring personal mobility equipment. Today, the Company is the only company in the world uniquely positioned to accommodate a growing demographic utilizing these services worldwide.

The Parent Company was founded in 2012 in Japan to build a platform for short-distance mobility. Providing people with access to an innovative and well-designed personal mobility solution that can be used comfortably whenever needed. The company came together to redefine the perception of mobility devices through design and innovation. From personal mobility devices to fleet management and autonomous solutions, the Parent Company is at the forefront of personal Transportation.