[Hiring] Customer Service Officer @Hunt St

Role Description

Our client is looking for an organised and client-focused Customer Service Officer to support its Australian business operations remotely from the Philippines. This role is for someone who enjoys working with clients, keeping things organised, setting appointments, preparing documents, using systems, and being part of a professional Australian team.

Key Responsibilities:

• Respond to Australian business clients via email, phone, and online meetings, providing clear, professional, and timely assistance.
• Schedule appointments, service visits, client meetings, and follow-up activities, ensuring commitments are properly coordinated.
• Prepare, format, and maintain professional documents, correspondence, reports, spreadsheets, and presentations using Microsoft Word, Excel, and PowerPoint.
• Maintain accurate client records, notes, tasks, and communication histories in HubSpot CRM or similar platforms.
• Support clients using SaaS applications and other software systems, helping them understand features, navigate common issues, and follow relevant processes.
• Coordinate client requests and internal follow-ups, ensuring outstanding tasks are tracked through to completion.
• Use Microsoft 365 applications, including Outlook, Teams, SharePoint, Word, Excel, and PowerPoint, to manage daily communication and administrative workflows.
• Follow established procedures, maintain organised records, and ensure information is accurate and up to date.
• Use AI tools such as ChatGPT, Microsoft Copilot, or similar platforms where appropriate to assist with drafting, summarising, organising information, and improving efficiency.
• Identify opportunities to improve routine administrative tasks and client service workflows.
• Maintain professional communication and a high standard of service when representing the business to Australian clients.

Qualifications

• At least 3 years of experience in customer service, client support, appointment setting, administration, or a similar role.
• Excellent written and spoken English, with the ability to communicate clearly and professionally with Australian business clients.
• Confident phone manner and experience handling client enquiries, coordinating appointments, and managing follow-ups.
• Strong Microsoft Word skills, particularly document formatting and preparation.
• Working knowledge of Microsoft Excel, Outlook, Teams, SharePoint, and PowerPoint.
• Experience using HubSpot CRM or a comparable CRM platform to maintain records, track activities, and manage follow-ups.
• Comfortable learning and supporting SaaS applications, online platforms, and software-based services.
• Strong organisational skills and attention to detail, particularly when managing client information, documents, and multiple tasks.
• Ability to follow instructions, manage priorities, and complete work accurately without constant supervision.
• Comfortable using AI tools to support everyday work and improve productivity.
• A professional, proactive approach to client service, with a willingness to take ownership of tasks and follow through on commitments.

Requirements

• Minimum internet speed: 40 Mbps download / 20 Mbps upload.
• Backup internet connection required.
• Quiet workspace suitable for client calls.
• Professional headset and microphone.
• Reliable computer suitable for full-time remote work.

Work Arrangement & Expectations

This is a remote role that will be set up as an independent contractor engagement. To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work.
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”).