[Hiring] Intake Specialist @Davies

Role Description

We're on the lookout for an Intake Specialist (Weekends - Remote) to join our growing team! As an Intake Specialist, you will complete data entry of Workers’ Compensation claims received via phone to the system, in a precise and accurate manner, ensuring all client and company protocols are followed in a timely manner.

• Must be bilingual in English and Spanish.
• Must be available to work Saturdays and Sundays from 7:00 PM to 7:00 AM EDT.

Qualifications

• High school diploma or equivalent.
• At least one (1) year of medical terminology or medical office experience is preferred.
• Bilingual (Spanish and English).
• Proactive, independent, and takes initiative with consistent follow through.
• Superb communication skills, verbal and written, conducted in a timely manner.
• Superior time management skills with capability of working with and meeting deadlines.
• Exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment.
• Excellent team player with interpersonal skills.
• High level attention to detail and problem-solving skills.
• Capable of working collaboratively and independently with minimal supervision.
• Exhibit discretion with sensitive and confidential information.
• Display a comfort level working with key people at all levels within an organization.

Requirements

• Gather and evaluate information from the injured worker and/or employer to determine level and/or category of injury, based on set criteria.
• Data entry of initial claim (First Report of Injury) set up in system, in a precise and accurate manner – from phone, fax, or email while working efficiently within deadlines and timeframes.
• Adhere to phone-tree procedures per State of Florida contract, including emergency protocols.
• Route the FROI call to the appropriate Triage Unit member for further handling.
• Verification of data for accurate claim entry, such as spelling, grammar, valid SSN, location, etc., in a timely manner.
• Research any situations that do not allow claim entry to ensure claim is entered to the system.
• Follow company procedures and State mandated timeframes to comply with laws.
• Print, organize, and verify all related forms for daily mail-out.
• Verify all data daily for control purposes via printed lists.
• Scan and attach new claim documents to the system.
• Assist with other clerical duties as necessary.
• Perform other duties as needed.

Benefits

• Medical, dental, and vision plans to support your health and that of your family.
• A 401(k) plan with employer matching.
• Time-off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non-exempt employees.
• Paid holidays.
• Life insurance and short-term and long-term disability coverage.
• Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee’s primary work location.
• Where required by law, the Company provides paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements.