[Hiring] Intake Specialist @North End Teleservices, LLC

Role Description

This is a remote (Work From Home) position available only to applicants residing outside the Omaha and Lincoln metropolitan areas.

Under general supervision, the customer service representative will take incoming calls, use chat, and complete outbound calls as necessary to assist their customers with:

• Answering frequent questions
• Providing detailed information
• Processing applications
• Resolving any emerging problems that customer accounts may face with accuracy and efficiency

Our customer service representatives must practice active listening, be empathic, and communicate clearly with customers in a positive and professional manner.

Key Responsibilities

• Utilize standard technology such as a telephone, e-mail, and web browser.
• Navigate to the appropriate pre-scripted responses which must be read verbatim to provide basic general and claims specific information.
• Follow established and documented policies and standard operating procedures, such as:
• Working within various systems
• Timekeeping
• Documentation of calls from end to end
• Adhering to ethics and privacy rules
• Assist callers with filling out their application and submitting it electronically to plan provider for processing.
• Complete basic call log, documentation, and related call details for each phone inquiry.

Qualifications

• High School diploma or equivalent required.
• Minimum 6 months customer service/administrative/telemarketing experience required.
• Must have reliable internet service to work from home.
• Must be able to speak and read English clearly, professionally, and fluently.
• Must be able to type a minimum of 20 WPM.
• Experience working with a personal computer and the Windows operating system is required.
• The ability to effectively work within established key performance indicators/metrics is necessary.
• Must have demonstrated excellent interpersonal and leadership skills.
• Must be able to multi-task and stay organized while completing simultaneous tasks.

Key Skills

• Must be able to navigate various systems and browsers.
• Excellent written/verbal/interpersonal communication skills sufficient to communicate and interact effectively with customers and co-workers.
• Knowledge of contact center technology.
• Excellent typing skills; must type a minimum of twenty WPM.
• Strong computer skills with proficiencies in Excel and Word.
• Excellent command of the English language and effective use of grammar skills.
• Excellent communication etiquette.
• Great customer service is expected on every call with our customers:
• Personalize your call
• Be competent with the information & assistance you deliver
• Be patient & polite
• Be initiative-taking in offering solutions and assistance

Benefits

• Work from home!
• Training is fully remote. No commuting to our offices in Omaha!
• Competitive pay!
• Equipment is provided!
• Paid holidays once you meet 60-days criteria.
• Medical, dental, and vision insurance, as well as short-term and long-term disability insurance offered after 60 days.
• $25,000 life insurance policy which is paid for by North End Teleservices. Plus, additional insurance options for life and hospitalization!
• As a growing company, we strongly focus on promoting from within our existing employees.

Company Description

North End Teleservices, LLC is an equal opportunity employer and is committed to diversity in its workforce. North End Teleservices recruits qualified applicants without regard to characteristics such as race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, age, marital status, citizenship status, or any other status protected by law.