[Hiring] Intake Specialist @Job Duck

Role Description

Join Job Duck as a Bilingual Intake Specialist and become an important first point of contact for prospective and existing clients of a growing law firm. In this role, you will:

• Connect with potential clients and understand their needs
• Provide helpful updates and confidently guide qualified leads toward becoming clients
• Support appointment scheduling, client communication, collections outreach, and accurate maintenance of legal records

The ideal candidate is a persuasive and professional communicator who is dependable, proactive, responsive, and comfortable working independently in a fast-paced environment. If you enjoy building trust through meaningful conversations and making a positive impact on the client experience, this could be an excellent opportunity for you.

Monthly Compensation: $1,150 to $1,220 USD

Responsibilities include, but are not limited to:

• Coordinate with the team to ensure call coverage during absences or breaks
• Act as back-up for phone answering or intake coverage when needed
• Make outbound calls at the client’s request
• Coordinate closely with reception to ensure proper handoffs (15–30 calls/day)
• Maintain accurate records in Clio and Clio Grow
• Persuasively convert new leads into qualified clients
• Answer and return intake and follow-up calls from new and existing clients
• Perform intake-related administrative tasks, data entry, and legal document management
• Conduct collections outreach when applicable
• Contribute to intake projects and tasks as business needs evolve
• Support existing clients with general, non-substantive inquiries
• Schedule appointments and follow-ups with precision
• Handle inbound calls and provide updates or information on current cases

Qualifications

• Previous experience in intake, legal support, customer service, sales, call center, or a related client-facing role
• Strong verbal and written English communication skills
• Excellent bilingual communication skills in English and Spanish
• Strong persuasive and consultative communication abilities
• Excellent listening and interpersonal skills
• Strong client service orientation
• Professional and courteous demeanor
• Highly reliable and punctual
• Strong sense of responsibility and accountability
• Excellent follow-through and responsiveness
• Comfortable communicating with prospective clients and addressing their concerns
• Ability to build rapport and establish trust quickly
• Strong organizational and time management skills
• Detail-oriented approach to data entry and record management
• Independent and proactive work style
• Resourceful problem solver who can identify solutions without constant supervision
• Adaptable and willing to take on additional intake-related tasks and projects as needed
• Professional judgment when handling client communications and non-substantive inquiries

Requirements

• Timezone: Pacific Standard Time
• Schedule: Monday through Friday, 8:00 AM to 5:00 PM
• Reliable computer and phone availability throughout scheduled working hours
• Strong and dependable internet connection and professional home office setup
• Ability to provide a rapid contact method for emergencies, such as WhatsApp or a personal phone number
• Availability to work Monday through Friday during the required schedule

Company Description

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.

As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!