[Hiring] Intake Specialist @Float Health

Role Description

As an Intake Specialist, you'll play a key role in our operations and customer success by managing new patient referrals and coordinating timely start-of-care visits. These visits are typically more urgent than routine healthcare appointments, so your ability to act quickly, communicate clearly, and manage details with precision will directly impact patient outcomes and satisfaction.

• Serve as a liaison between specialty pharmacies, nurses, and patients.
• Leverage technology platforms to ensure smooth coordination, timely staffing, and successful care delivery.
• Represent Float Health with empathy, professionalism, and efficiency.
• Resolve issues quickly and accurately to build trust and drive a seamless experience for all stakeholders.
• Make staffing decisions aligned with operational and financial objectives.
• Identify opportunities to improve workflows, technology, and overall user experience.

Qualifications

• Flexible and have a learner mindset.
• Thrive in urgency.
• Team-oriented with strong teammate connections.
• Strong sense of accountability and integrity.

Requirements

• 1+ years of experience with medical scheduling.
• Ability to utilize multiple technology platforms simultaneously.
• Ability to manage inbound communication while supporting other tasks.
• Ability to type 60 words per minute with high accuracy.
• Excellent critical thinking and problem-solving abilities.
• Highly organized with excellent time management skills.
• Exceptional customer service skills.
• Exceptional written and verbal communication skills.
• Ability to work effectively both independently and in a team environment.

Benefits

• Medical, dental, vision.
• 401k matching.
• Unlimited PTO with minimum days.
• Paid parental leave.
• Home office setup.
• Phone & internet monthly stipend.
• Annual Learning Stipend.
• HSA & FSA.
• Voluntary Life, Accident, Hospital, and Critical Illness Insurance.
• 100% remote (within the US).