[Hiring] CareIQ Intake Specialist I @CorVel Corporation

Role Description

The CareIQ Intake Specialist provides administrative customer service assistance to claimants, providers, and claims management by receiving and entering new ancillary healthcare referrals. Utilizing proprietary systems and knowledge from training, a CareIQ Intake Specialist will provide excellent telephonic and written customer service to both inbound and outbound customers. A CareIQ Intake Specialist operates with a high focus on accuracy and urgency to ensure that service orders are received quickly in alignment with the claimant and customer needs.

This is a remote position and for continuity of business, candidate must live and work in the Central or Eastern Time Zone. The schedule for this position is Monday - Friday, 1:00 PM-9:30 PM EST. A wired connection to your modem from a broadband internet network with a minimum bandwidth of at least 3 Mbps is required for this position.

Qualifications

• High School diploma
• Prior work experience in a detail-oriented customer service environment

Requirements

• Provides quality and friendly telephonic customer service in an inbound and outbound high-volume call-center environment
• Completes accurate data entry and review
• Able to learn and operate corporate proprietary systems
• Enters assigned electronic (email/fax/data feed) orders into coordination system
• Ensures all case stakeholders are updated regularly
• Transcribes correspondence/reports from dictation
• Uses problem solving and critical thinking skills to ensure that daily scheduling challenges do not cause delays in securing appointments
• Meets departmental production and quality performance expectations
• Additional duties as assigned

Benefits

• Comprehensive benefits package for full-time regular employees
• Medical (HDHP) w/Pharmacy
• Dental
• Vision
• Long Term Disability
• Health Savings Account
• Flexible Spending Account Options
• Life Insurance
• Accident Insurance
• Critical Illness Insurance
• Pre-paid Legal Insurance
• Parking and Transit FSA accounts
• 401K
• ROTH 401K
• Paid time off