[Hiring] Intake Coordinator @Luminare Health

Role Description

The Intake Coordinator is responsible for providing quality service by accurately and respectfully triaging telephone, written and electronic inquiries from employees/members, providers, and clients. Inquiries include a variety of topics such as:

• Pre-certification requests
• Benefit verification
• Status requests

The HCM Operations Intake Coordinators service business for Luminare Health, Small Business Benefits, and key clients.

Qualifications

• High School Diploma or GED equivalent
• Communicate in a positive and effective manner in both oral and written communication
• Read and interpret documents, criteria, instructions, and policy & procedure manuals
• Write/create routine correspondence and reports
• Speak effectively with clients, physicians, providers, families in crisis, community agencies, co-workers, and senior management
• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Compute rate, ratio, and percent
• Apply common sense understanding to carry out instruction furnished in written, oral, or diagram form
• Deal with problems involving several concrete variables in standardized situations
• Evaluate problems, develop alternative solutions, and identify trends and patterns
• Capable of working in an environment that requires organization and prioritization in order to address time-sensitive assignments
• Excellent interpersonal skills
• Perform multiple tasks simultaneously
• Maintain high level of confidentiality, flexibility, and willingness to learn new tasks
• Work in a dynamic team-oriented environment
• Work independently with minimal supervision or instruction

Requirements

• Medical coding and/or transcription certification (preferred)
• Previous experience in a healthcare or insurance environment (preferred)
• Previous experience in a call center (preferred)
• Experience with Microsoft Office (preferred)

Benefits

• Health and wellness benefits
• 401(k) savings plan
• Pension plan
• Paid time off
• Paid parental leave
• Disability insurance
• Supplemental life insurance
• Employee assistance program
• Paid holidays
• Tuition reimbursement
• Other incentives

Pay Transparency Statement

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and conditions of the plan.

Min to Max Range: $18.07 - $33.92

Exact compensation may vary based on skills, experience, and location.