[Hiring] Intake Coordinator @WORKCARE INC

Role Description

The Intake Coordinator will be responsible for answering and directing incoming Injury Care calls to appropriate associates, entering cases into the database system in a timely manner in addition to other administrative support, as needed in the Injury Care and Telemedicine department.

Schedule: Monday - Friday 12:30pm - 9:00pm MST with rotating weekend and holidays required.

Essential Duties and Responsibilities

• Responsible for answering and directing incoming Injury Care calls to appropriate associates.
• Enter cases into database system in a timely manner.
• Create case by obtaining employee demographic information and enter into database.
• Send appropriate notification to the client.
• Task clinician for follow-up.
• Review after hour messages and Clinician notes.
• Create a case (if applicable).
• Enter documentation.
• Send notification to the client.
• Assign Clinician to created case.
• Aid WorkCare Clinicians in case follow-up, clinic visitations, medical records and case notes.
• Contact clinics or hospitals to obtain employee medical records as needed.
• Enter and create cases received from other departments.
• Check right fax and attach documents to appropriate cases.
• Based on state guidelines schedule clinic visits for:
  • Nurses
    • Onsite
    • II department
  • Physicians
• Send GPL.
• Coordinate and schedule peer to peer with clinic provider and WorkCare Physician.
• Assists with fulfilling client material request.
• Assist clinicians with:
  • Case follow up
  • Clinic visits
  • Medical records request
  • Entering case notes
• When needed, could have responsibility for assisting with training/re-training intake coordinators.
• Performs additional duties and assumes additional responsibilities as identified by supervisor for the efficient operation of WorkCare.

Qualifications

• High school diploma or general education degree (GED); OR one to three years related experience and/or training; OR equivalent combination of education and experience.
• Medical Assistant or Certified Nursing Experience preferred.

Skills and Competencies

• Strong verbal, written and interpersonal communication skills.
• Must be able to demonstrate the ability of maintaining privacy and confidentiality.
• Strong critical thinking skills; problem solving, and decision making.
• Must have the ability to gather data, compile information and prepare reports.
• Ability to manage multiple priorities, with attention to detail and accuracy.
• Ability to create and edit written materials.
• Ability to communicate effectively to a variety of audiences.
• Skill in organizing resources and establishing priorities.
• Demonstrate cooperative behavior with colleagues, supervisors and clients.
• Strong time management, organizational, and follow-through skills.
• Ability to meet and exceed daily and weekly individual performance goals.
• Ability to work independently as well as assisting other team members when needed.
• Requires regular and predictable attendance and punctuality.
• Must have the ability to maintain a professional approach with others in job-demanding, multitasking and/or project support situations.
• Demonstrate civility- employees shall work well under pressure meeting multiple and sometimes competing deadlines.

Computer Skills

• Must be competent in the Windows operating system environment, Adobe Professional, Microsoft Office Suite (Outlook, Word, Excel and PowerPoint) and learn other software as needed.

Physical Demands

• Requires sitting for long periods of time, working at a desk.
• Some bending and stretching could be required.
• Working under stress and use of computer/phone required.
• Manual dexterity required for use of computer keyboard.
• Occasionally may be required to stand, walk, stoop, kneel and/or crouch.
• May occasionally lift and/or move up to 15 pounds.

Work Environment

• Mainly indoor, office environment conditions.
• Work Environment must be free from background noise and distraction, noise level is acceptable, temperature is controlled.
• At home set up must meet all Company IT, privacy and safety requirements.

Benefits

• Paid time off.
• Medical, dental, vision, and critical illness insurance.
• HSA, HRA, and FSA.
• Life and disability insurance.
• EAP.
• 401K.
• Legal and identity theft coverage.
• Pet insurance and more.