[Hiring] Case Intake Coordinator @Job Duck

Role Description

Join Job Duck as a Case Intake Coordinator and play a key role in creating a positive and professional first impression for prospective clients. In this position, you will manage communications, support the intake process, and help ensure new cases are handled efficiently from the start. Your work will contribute directly to a seamless client experience by coordinating information, supporting onboarding activities, and maintaining accurate documentation.

The ideal candidate is organized, detail-oriented, and comfortable managing multiple priorities while delivering exceptional customer service. If you enjoy helping people, thrive in a fast-paced environment, and take pride in keeping processes running smoothly, this opportunity is for you.

Compensation range: 1,142 USD to 1,220 USD Monthly

• Support early onboarding activities for new cases
• Coordinate with internal teams to support case progression and client service needs
• Ensure all records and information are complete and accurately entered into company systems
• Review, organize, and maintain client documentation
• Assist with case manager intake processes
• Manage intake overflow and ensure all inquiries are addressed promptly
• Answer inbound phone calls and respond to emails in a professional and timely manner

Qualifications

• Reliable
• Strong customer service skills
• Professional phone etiquette
• Sales background preferred
• Quality assurance
• English proficient
• Communication skills written/verbal
• Organized
• Attention to detail

Requirements

Work Shift: 8:00 AM - 5:00 PM [EST][EDT] (United States of America)

Languages: English

Application Process

Ready to dive in? Apply now and make sure to follow all the instructions! Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process. Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.