[Hiring] Intake Coordinator @Counseling Works

Role Description

As Intake Coordinator, you’ll be the first point of contact for people reaching out to Counseling Works. You’ll respond to new inquiries, learn what each person is looking for, match them with the therapist who best fits their needs, and guide them through scheduling, insurance, and paperwork so they arrive at their first session prepared. Your work also lets our clinicians begin each first session focused on the client rather than on administrative details.

You’ll be a great match if you…

• Meet every caller with warmth and patience.
• Help people take the next step.
• Thrive with a lot going on.
• Take ownership.
• Communicate clearly and proactively.
• Love variety.

What you’ll do:

• Respond to client calls, emails, and texts.
• Match clients with the clinician who best fits their needs, preferences, insurance, and availability.
• Walk clients through insurance, paperwork, and what to expect at their first session.
• Follow up to keep each client’s intake moving forward.
• Complete intake steps across our systems so clients and clinicians are ready for day one.
• Handle cancellations and reschedules, and keep records accurate.
• Collaborate with our intake team, clinicians, and admin staff.

Qualifications

• 1–2 years in customer service, client services, sales, scheduling, front desk, healthcare administration, or a similar people-facing role.
• Comfort on live calls and with learning new computer systems.
• Strong organization and attention to detail.
• Respect for confidentiality and sensitive information.

Requirements

• Experience in a therapy practice, medical office, or behavioral health setting, or familiarity with HIPAA (nice to have).

Work Setup

This is a remote role, so you’ll need a quiet, private home workspace and reliable internet.

The schedule is:

• Monday-Thursday 10:00 a.m.–6:00 p.m.
• Friday 10:00 a.m.–5:00 p.m.

Pay & Benefits

• $20-22/hr.
• Paid time off.
• 401k with company matching.
• Medical, dental, and vision insurance.