[Hiring] Intake and Engagement Coordinator @Seven Starling

Role Description

We’re hiring for a Full Time Intake and Engagement Coordinator - a patient-first role supporting our prospective patients into care through our free consultation call. This is a high-impact role reporting directly to the Intake and Engagement Manager. The ideal candidate for this role has experience in high volume, direct patient care in a behavioral health setting. You’ll excel in this role if you are excited about working at an early stage company and have strong empathy skills alongside a results-driven mindset.

Seven Starling Intake and Engagement Coordinators are the bridge between a prospective patient and the mental health support they need and deserve. This role is driven by prospective patient (lead) conversion rates, tying the introductory phone consultation to patient wellbeing.

• Conduct 25 minute phone consultations with prospective patients which involve:
  • Empathetically listening to prospective patient’s experiences
  • Building rapport
  • Navigating their hesitations
  • Supporting them into the impactful decision of signing up for the Seven Starling Care Model
• Manage prospective patient intake phone and text lines making 50-75 outbound phone calls to support our patients in scheduling and intake form completion
• Assist patients with intake form completion on the consultation call
• Maintain accurate patient records and documentation in our CRM, Hubspot, ensuring data is up-to-date and compliant with privacy regulations
• Monitor individual KPIs including conversion rates
• Participate in ongoing training and development to stay current with best practices and organizational changes

Qualifications

• High school diploma or equivalent; additional coursework in healthcare administration or related field is a plus
• 2+ years of experience in healthcare customer service or patient engagement
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficiency in healthcare software and CRM systems
• Knowledge of HIPAA regulations and patient privacy practices

Requirements

• Direct patient experience in behavioral health care
• Experience in high call volume or high volume patient interaction roles
• Admissions, intake experience or consultative sales where you were measured against performance metrics/KPIs
• Strong ability to balance empathetic support and professional boundaries

Benefits

• Full-time, non-exempt, remote
• The salary for this position is $50,000
• Quarterly Incentive pay program up to 17% of salary
• This position is eligible for over-time
• Meaningful equity package with significant upside potential
• Competitive paid time off
• Competitive parental leave policy
• One-time stipend to enhance your work from home experience
• Medical, dental, and vision insurance
• 401K
• Bereavement leave, including for miscarriage and pregnancy loss
• Annual stipend for your choice of wellness benefits
• Annual professional development stipend
• Virtual team events