[Hiring] Insurance Agent @Independence Pet Group

Role Description

IPG is seeking an Insurance Agent- Service Agent to be responsible for assisting customers by providing information about products and/or services, answering questions, and resolving problems and issues in a timely and professional manner. The shift for this role will be 12:00-8:30pm EST.

Job Location: Remote

Main Responsibilities

• Customer Interaction & Inquiry Management:
  • Respond to internal and external inquiries within stated service level agreements (SLAs).
  • Manage incoming contacts regarding member questions, customer complaints, product inquiries, warranties, and general customer concerns in accordance with quality and processing guidelines.
• Problem Resolution & Account Analysis:
  • Analyze, research, and resolve problems and discrepancies for member accounts.
  • Cross-train and provide assistance to team members as needed, contributing to overall team effectiveness.
• Policy & Compliance Maintenance:
  • Maintain product knowledge and awareness of customer service policies and/or store policies.
  • Ensure understanding and compliance with federal and state regulations.
• Sales & Retention Efforts:
  • Participate in solution innovation, sales, and retention efforts with current and new clients.
  • Perform other duties and responsibilities as assigned.

Qualifications

• Must have and maintain a Property & Casualty License or obtain within 45 days of hire.
• Minimum 2 years of relevant experience in customer service, call center, or a similar field.
• No formal education requirement.

Requirements

• Hourly Pay Rate: $20.19.
• This position is non-exempt and eligible for overtime.

Benefits

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)