[Hiring] Inside Service Agent @Allstate

Role Description

Our team is growing, and we are actively looking to hire Inside Service Agents! Reporting to the Manager, Inside Service, you will be responsible for:

• Answering service and billing calls.
• Taking first notice of loss (FNOL) calls from customers.
• Delivering on our promises to consumers every day with the “You’re in Good Hands” philosophy.
• Working Monday to Friday (7 am to 8 pm EST) with a standard work week of 37.5 hours.
• Rotating work schedules to ensure all hours of operation are staffed appropriately.

Accountabilities include:

• Responding to customer inquiries about their policy in a professional manner.
• Being knowledgeable of all Allstate policies and procedures in the province(s) you are licensed in.
• Providing personalized service while being a Trusted Advisor with respect to insurance.
• Promoting Allstate features and benefits as part of ongoing portfolio reviews.
• Managing the policy renewal process and client inquiries to make changes to their policies.
• Replying to online requests as required.
• Promoting client loyalty through attention to detail and relationship building during policy renewals and updates.
• Upselling and cross-selling Auto and Property products in accordance with Allstate’s underwriting guidelines.
• Providing support and guidance when handling First Notice of Loss (FNOL) claim calls.
• Documenting loss details in the claim system and performing specified tasks to ensure claims are transferred/assigned to a Claim Advisor.
• Meeting and exceeding key performance and attendance metrics.

Qualifications

• Post-secondary education or equivalent work experience.
• Must have OTL or General level 1 Insurance License or be willing to obtain for the province you are located in.
• 1 - 3 years customer service experience.
• Must speak, read, and write French and English.
• Proficient computer skills in MS Office applications.
• This is a work from home position; you must have a space conducive to working from home.
• Ability to work evenings is required.

Requirements

• Call center and insurance experience is preferred.

Benefits

• Flexible Work Arrangements.
• Employee discounts (15% on auto and property insurance, plus many other products and services).
• Good Office program (receive up to $400 back after purchasing office equipment).
• Student Loan Payment Matching Program for Government Student loans.
• Comprehensive Retirement Savings Program with employer matched contributions.
• Annual Wellness allowance to support employees with improving health and wellbeing.
• Personal reflection day.
• Tuition Reimbursement.
• Working within the community and giving back!