[Hiring] Inside Sales and Customer Support Rep @DeRoyal

Role Description

Customer-focused inside sales and Non-Acute sales professional responsible for supporting and growing the TSS/S2S business. This role partners with the IDN & Medical Group Team by delivering responsive customer service, managing inbound and outbound engagement, and maintaining a consistent account cadence across TSS accounts.

Qualifications

• Bachelor's degree (B.A./B.S.) preferred; equivalent combination of education and experience considered.
• Minimum two (2) to four (4) years B2B inside sales, telesales, or customer service/account management experience; healthcare, med-surg, non-acute/alternate-site, or distribution experience strongly preferred.
• Demonstrated success with high-volume outbound calling, customer service request handling, and quote and order follow-through.
• Comfort working from CRM dashboards, call lists, and daily activity targets.

Requirements

• Prioritize customer inquiries & requests to maintain communication and customer relationships across assigned TSS accounts.
• Follow up within 24 hours on all new inquiries, leads, and customer requests.
• Collaborate with the IDN & Medical Group to support continuity for TSS/S2S customers and improved customer experience.
• Utilize TSS & S2S product knowledge to detail products, support customer service requests, and sell products to customers.
• Complete an assigned number of phone calls and emails per day to ensure accounts are properly managed, meeting or exceeding outbound campaigns and prospecting goals.
• Monitor account health vs baseline; identify account volatilities to design and execute clear improvement approaches.
• Maintain TSS/S2S CRM discipline (e.g., Salesforce.com), forecasts, and account plans.
• Keep an organized log of communications made daily in CRM (e.g., Salesforce.com), with a dated next step and disposition on every meaningful connect.
• Engage and communicate with IDN Specialists regarding region progress updates, including at-risk accounts, open quotes, and customer follow-ups.
• Work with other departments, such as Marketing and Customer Support, and coordinate with DeRoyal Medical Group reps so activity never conflicts with an assigned local owner.
• Provide feedback on talk tracks, sales approach, and process gaps with solutions for improvements.

Company Description