[Hiring] Inbound Customer Service Agent @GE Appliances, a Haier company

Role Description

As an Inbound Customer Service Agent with ASI/GE Appliances, you will provide direct support to GE Appliances Owners with a strong focus on sales and service by balancing customer service and inbound sales.

• Identify opportunities to upsell products and services while consistently meeting defined sales performance metrics and KPIs.
• Provide product information, registration support, as well as service, parts, delivery, and dealer location inquiries.
• Resolve owner issues through troubleshooting, sales, service, referrals, and providing minor concessions.
• Provide limited support to Non-GE Appliance branded appliance owners.

This is a 100% remote position. Assigned Shift: 10 hour shifts, 4 days a week, Monday, Tuesday, Wednesday, Friday 7:30 AM - 6:00 PM CST (Thursdays Off).

Commitment to all training days is mandatory; no absences are permitted during this period.

Qualifications

• One-year relevant working experience in a customer service or sales environment.
• Must be a take-charge person, a self-starter, with in-depth knowledge of processes and procedures.
• Requires ability to research, analyze data, and make sound decisions relating to escalated owner matters.
• Excellent team player with verbal, written, and interpersonal skills.
• Maintain professional interactions to promote and secure brand loyalty for GE Appliance Branded Products.
• Familiarity with web-based systems to retrieve data for troubleshooting and resolution.
• Ability to effectively work at home.
• Computer skills to include MS Office Suite and ability to navigate multiple systems and screens.

Requirements

• Dedicated work area that is quiet and spacious enough for ASI-provided equipment.
• A local internet provider and an ethernet connection: no Satellite, Pre-paid, or DSL internet connections allowed.
• Internet Speed Requirements:
• Ping 50 Mbps or lower
• Download 50 Mbps or higher
• Upload 15 Mbps or higher

Benefits

• Paid on-the-job training and mentoring.
• Work-from-home opportunity (equipment provided).
• No weekend shifts.
• Paid time off.
• Medical, dental, vision, and prescription benefits eligibility on day one of employment.
• 401(k) program with company match.
• Short-term and long-term disability.
• Life insurance.
• Appliance discount program.
• Tuition reimbursement.
• Gym membership reimbursement.
• Career growth opportunities.