[Hiring] Inbound Consumer Finance Agent @Travel + Leisure Co.

Role Description

Travel + Leisure is currently seeking qualified candidates for the position of Bilingual Japanese Inbound Customer Service Representatives. This is a work from home call center position that provides paid training.

Only candidates that are fluent in English and Japanese AND live within the states of Florida or Nevada will be considered for this opportunity.

How You'll Shine:

• A curious thinker, a rule follower. Part of your responsibility will be to negotiate payment plans, ask discovery questions to determine root cause and analyze situations to determine the best course of action while following business practices, policies and State and Federal Laws.
• A competitive nature. Remaining focused in a goal-oriented atmosphere.
• Excellent listening skills. Listening to our customers with the intent to understand, influence, evaluate, and quickly offering alternatives will be key to your success.
• Keep your cool. You must always present a professional and friendly demeanor, which isn’t hard because we have the best owners in the world!
• You know how to talk to people. Having excellent telephone and communication skills equals success in a call center environment!
• Self-driven. Having the ability to work independently and keeping yourself in check will be critical in this role.

Responsibilities include, but are not limited to:

• Manage large volume of inbound and outbound calls for the loan and dues accounts within the portfolio. (30% time)
• Accurately assess, identify, and respond to owner inquiries in a timely and effective manner to prevent further issues while building relationships through interactive communication to achieve owner satisfaction. (25% time)
• Evaluate customer accounts utilizing the proper tools and methods to determine the appropriate and necessary actions. (25% time)
• Provide appropriate solutions and alternatives within the time limit; Follow up to ensure resolution, submit needed adjustment forms, and ensure proper documentation of transaction is notated. (10% time)
• Collaborate with other departments to ensure owners receive timely and effective service to their account. (10% time)
• Performs other duties as needed.

Qualifications

• High school diploma or G.E.D. equivalent
• Must be fluent in English and Japanese
• Two years customer service experience
• Working knowledge of Microsoft Word and Excel
• Good math aptitude and ability to type 30 wpm.
• Strong work ethics and a high level of integrity and professionalism
• Ability to work a structured schedule and various shifts, including holidays, overnight, evenings, mornings, and/or weekends, based on business needs.

Preferred Qualifications

• Some college education
• Two years call center and financial experience

Work from Home Requirements

• The Internet Service Provider (ISP) must provide the following:
• Dedicated high speed internet connection (DSL or Cable only)
• Minimum of 20 Mbps – Download
• Minimum of 3 Mbps – Upload
• <100 ms Latency/Jitter/Ping
• High Speed Modem:
• Contain at least 1 Local Area Network (LAN) Fast Ethernet port (i.e. 100 Mbs or greater)
• Must be configured to provide a secure class private Home Network IP address via DHCP to any device connected into the modem LAN port(s)
• Office:
• Must be a dedicated & private room away from general living space Free from noise and distractions.
• Unless there is a legal requirement, experience will be accepted for the education requirement.

Benefits

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program