[Hiring] Inbound Call Representative @Talentoma

Role Description

Each shift begins with the inbound calls queue, where customers need clear answers and a helpful next step. This contract role communicates product and service information, explains available options, and keeps customer requests moving toward resolution. The representative sits within the customer support team, works under a customer service team lead, and coordinates with colleagues handling escalated questions. The position is fully remote, allowing you to work from home in Washington, United States. The role requires a 40-hour weekly commitment. Working days and shift times may vary.

• Start each shift by reviewing queue notices, service updates, and outstanding callbacks.
• Receive inbound calls through a Contact-center phone system such as Talkdesk.
• Review interactive voice response selections and confirm the customer's question.
• Use computer telephony integration features to locate the relevant customer profile in a CRM such as Zoho CRM.
• Explain approved product or service information in plain language.
• Create service tickets in a Support platform such as Zendesk.
• Apply call routing instructions when another support colleague should respond.
• Escalate unresolved questions or repeated service difficulties to the customer service team lead.
• Complete promised follow-up calls and update ticket progress.
• Review call recordings, call tracking information, and customer feedback with the team lead.

Qualifications

• High school diploma or equivalent.
• No experience required; related experience communicating with customers by telephone or supporting an inbound call queue is preferred.
• Ability to learn basic product and service information.
• Familiarity with call logging, call routing, and telephone menus, or willingness to learn.
• Ability to learn contact center technology and customer service software.
• Clear spoken communication, patient listening, and concise writing.
• Ability to remain courteous during difficult conversations.
• A reliable computer, high-speed internet, and quiet private workspace.
• Authorization to work in the United States.

Benefits

• Fully remote work with daily responsibilities completed from your home workspace.
• Structured onboarding and training on Talkdesk, Zoho CRM, and Zendesk.
• Regular check-ins with the team lead to review questions and discuss feedback.
• Build practical skills in telephone communication, accurate call logging, and customer follow-up.
• Benefits include health coverage, paid leave, maternity leave, bonus opportunities, and stipends.