[Hiring] Inbound Call Center Agent @TEKsystems

Role Description

MUST LIVE NEAR PHOENIX, AZ

• This position requires at least one year of call center experience, availability to work in the Central Time Zone, and mandatory attendance during training with no exceptions.
• Handle inbound calls from Members, Clients, and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems in order to meet contract service levels.
• Customer Service Representatives (CSRs) are the frontline for handling high-volume calls (100+ per day) and assisting members with ride ETAs and scheduled transportation to and from doctors’ appointments.
• Responsibilities include managing incoming calls and processing requests members may have.
• Agents are expected to meet KPI metrics consistently.
• Please note that there is a requirement for all agents to have hardwired capabilities in addition to completing an internet speed check.

Shift: Will work a shift between the time frame of 5am - 5pm after training.

Pay: $16/hr

Qualifications

• Minimum 1 year of call center experience (All industry call center experience is welcome)
• Preferred: Experience handling high-volume calls (approx. 80-100/day)
• Automatic dialer system – calls are back-to-back
• Must have a dedicated workspace and 30mbps internet speed (no hotspots) FAST.COM

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jan 15, 2026.