Inbound Call Center Agent @TEKsystems
Customer Service
Salary usd 16 per hour
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Job Type contract
Posted 2mths ago

[Hiring] Inbound Call Center Agent @TEKsystems

2mths ago - TEKsystems is hiring a remote Inbound Call Center Agent. πŸ’Έ Salary: usd 16 per hour πŸ“Location: USA

Role Description

MUST LIVE NEAR PHOENIX, AZ

  • This position requires at least one year of call center experience, availability to work in the Central Time Zone, and mandatory attendance during training with no exceptions.
  • Handle inbound calls from Members, Clients, and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems in order to meet contract service levels.
  • Customer Service Representatives (CSRs) are the frontline for handling high-volume calls (100+ per day) and assisting members with ride ETAs and scheduled transportation to and from doctors’ appointments.
  • Responsibilities include managing incoming calls and processing requests members may have.
  • Agents are expected to meet KPI metrics consistently.
  • Please note that there is a requirement for all agents to have hardwired capabilities in addition to completing an internet speed check.

Shift: Will work a shift between the time frame of 5am - 5pm after training.

Pay: $16/hr

Qualifications

  • Minimum 1 year of call center experience (All industry call center experience is welcome)
  • Preferred: Experience handling high-volume calls (approx. 80-100/day)
  • Automatic dialer system – calls are back-to-back
  • Must have a dedicated workspace and 30mbps internet speed (no hotspots) FAST.COM

Benefits

  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jan 15, 2026.

Before You Apply
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Inbound Call Center Agent @TEKsystems
Customer Service
Salary usd 16 per hour
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Job Type contract
Posted 2mths ago
Apply for this position
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️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Unlock 152,720 Remote Jobs
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