[Hiring] HVAC Technical Support @Alpine Home Air Products

Role Description

Are you an HVAC residential service technician who is getting tired of running around out in the field? Do you love talking with homeowners? Would you instead like to be able to work from the comfort of your own home, talking with customers on the phone? Are you a friendly and cooperative team player? Are you articulate and easily able to explain things to people clearly in a way they can quickly understand?

If yes, great news! We have an incredible opportunity for you to improve your job satisfaction when you join us as an HVAC Technical Support representative!

As an HVAC Technical Support rep, you will:

• Speak with homeowners on the phone who have purchased products from our HVAC ecommerce website.
• Assist them with questions about the products and troubleshoot remotely to resolve their technical issues.

It's a rewarding job for an HVAC Tech looking to use their outstanding communication skills to advance their career!

Qualifications

• 5 years experience as an HVAC Technician
• Excellent written and verbal communication skills
• Demonstrated computer skills with typing at 40 WPM+
• Enjoy fast-paced work handling multiple duties simultaneously
• Professional, positive demeanor; extroverted, warm, and friendly with customers
• Self-starter who is eager and ambitious to put in the effort required to succeed
• Strong attention to detail
• Able to work with ambiguity well and solve problems while aligning with company values
• Able to work as a team when necessary
• Has high speed internet and a stable power supply
• Has a quiet office space within their home to work without animals or family members in the same room
• Understands that this isn't a flex-time remote position. The role requires that you are at your desk, available and ready for phone calls during scheduled hours
• Open to periodic travel for hands-on training and product refurbishment
• Rotating schedule with periodic weekend availability required

Requirements

• Compensation is DOE

Benefits

• Group health insurance plus health savings account
• 401k
• Paid time off
• Paid holidays
• Life insurance
• Short-term disability and more
• Paid educational and professional development training
• All computer equipment and training will be provided