[Hiring] Home Equity Loan Processor @Accenture

Role Description

• Ability to meet production, quality and service standards with emphasis on delivering exquisite customer service.
• Manage a large pipeline of applications while meeting required service level agreements.
• Responsible for thorough application review, collection, review and validation of all required documentation, including income calculation, following up with the customer within established timeframes and delivering a quality application to Underwriting.
• Serve as a primary point of contact, providing customers with timely and periodic status updates of their loan application, returning all inquiry calls within service level agreement. Activities include:
  • Accept incoming phone calls.
  • Make outbound phone calls to follow up on outstanding documents and provide updates on loan status.
  • Monitor and respond to incoming emails.
  • Monitor and respond to incoming voicemails.
  • Document all communication.
• Focused on achieving customer delight through successfully establishing customer rapport, setting appropriate expectations, asking probing questions, relationship deepening and executing on all commitments.
• Able to articulate difficult and/or complex information in a manner that is clear while conveying compassion to drive customer retention and sales partner confidence.

Qualifications

• Minimum of 2 years of mortgage experience.
• Minimum of 2 years of customer contact experience.

Requirements

• This position requires a flexible schedule, including the ability to work evenings, weekends, and overtime as needed to meet business demands.
• Hours are typically 8 am - 5 pm PST or 10 am - 7 pm EST depending on your location and/or business needs.
• This is a remote opportunity; must be located within 100 miles of a local Accenture office.
• Must be State NMLS licensed and have passed the Uniform State Test as additional licensure will be required.
• Ability to work well in a fast-paced, multi-task environment.
• Self-starter that thrives in a team environment.
• Strong organizational, problem solving and time management skills.
• Professional communication both written and verbal.

Benefits

• Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage.
• 401(k) plan.
• Bonus opportunities.
• Paid holidays.
• Paid time off.