[Hiring] High Performance Networking Technical Support Engineer @Cornelis Networks, Inc.

Role Description

Cornelis Networks is hiring talented High Performance Networking Technical Support Engineers with skills in the key areas required to support world-class hardware and software products used in high-performance computing, high-performance data analytics, and artificial intelligence interconnect solutions.

As a member of the Technical Support organization, you will work collaboratively with cross-functional teams to identify partner and end user issues and deliver solutions with world class customer service. Key to this role is the ability to:

• Build cross-functional relationships
• Effectively communicate with highly technical customers
• Apply critical thinking and problem-solving skills
• Take initiative to drive customer satisfaction

The ideal candidate enjoys having deep technical knowledge and applying their knowledge to solve challenging customer issues while working in a fast-paced environment. This role has a significant impact and contributes to the operational and financial success of the company.

Responsibilities

• Providing professional high quality customer support for Cornelis Networks products.
• Taking technical ownership of user reported issues, driving diagnosis and resolution in a professional and timely manner.
• Managing incoming customer support issues (via emails, portal postings, or phone calls), escalating, when necessary, based on documented procedures, periodically supporting off-hours “on-call” support activities.
• Partnering cross-functionally across all levels of the corporation, working with other technical staff to identify and resolve issues.
• Supporting OEMs and/or system integrators with new cluster installation and acceptance, providing remote or on-site support as needed.
• Proactively ensuring customer readiness for updates; understanding changes and their impacts on customers; providing input for materials and documentation supporting these upgrades or early use of new capabilities.
• Actively participating and advocating for customers during the planning and sustaining periods of our product lifecycle.

Qualifications

• Proficient in English, both written and verbal.
• Must submit resume in English.
• 5 + Years’ experience programming with C, C++, Perl, Python, and/or Fortran, as well as knowledge of Linux scripting.
• 5 + Years’ experience system troubleshooting, network configuration and troubleshooting.
• Strong analytical skills.
• Strong interpersonal, verbal and written communication skills.
• A demonstrated ability to work across geographies, time zones, companies, and organizations.
• Ability to travel to Cornelis' headquarters for periodic meetings and training, as well as to partner/customer locations up to 25% (typical) to 50% (peak, e.g., at product launches or during key customer installation and acceptance periods).
• B.S. Degree in Engineering, Computer Science, or a related discipline or 5+ years of equivalent experience in hardware or software development, validation, training, or technical support.

Requirements

• Related high performance networking experience (administration, support, etc.).
• Experience developing or troubleshooting Linux device drivers.
• Experience with the installation, configuration, and administration of enterprise Linux servers in clustered environments.
• Knowledge of parallel programming, especially MPI and/or SHMEM, along with experience in troubleshooting in HPC/AI cluster environments.
• Two years of experience with more than one Operating System.
• InfiniBand experience.
• Cluster storage experience.
• Ability to analyze, breakdown, understand complex problems and communicate solutions effectively is required.
• Ability to manage customer expectations and balance customer requests with Cornelis Networks' business needs.
• Experience in providing user support in a network or HPC environment.

Benefits

• Competitive compensation package that includes base salary, performance incentives, and equity participation.
• Comprehensive total rewards package.
• Eligibility for additional benefits, paid holidays, and flexible work arrangements based on geographic location.