[Hiring] Helpdesk Associate @NTT DATA

Role Description

We are currently seeking a Helpdesk Associate to join our Clinical Service Desk team. This position will have the opportunity to work from home remotely from Canada.

• All candidates are required to be shift flexible. Night, weekend, and/or holiday work will be required.
• Schedule can be changed as per client and business requirements or training needs.
• Overtime may be required depending on business requirements.
• This position will be a part of our Provider Clinical Service Desk, primarily handling inbound customer calls in a call center environment supporting customers 24x7x365.
• Respond to incoming service desk calls from healthcare customers regarding clinical applications such as Epic, Cerner, McKesson, and Meditech.
• Track and document the appropriate comments, and close or escalate incident tickets and related issues in a timely manner.
• Responsible for driving resolution of incidents on a 24/7 desk.
• Read text on computer screens for the duration of the shift.
• Remain at designated workspace and in the phone queue for an 8 to 10-hour period with scheduled breaks.
• Ensure a quiet, private workspace with high speed, wired internet.
• Have a working cell phone for manager communication and Two-Factor Authentication.

Qualifications

• Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education).
• Minimum of 1 year of technical troubleshooting experience.
• High school diploma or equivalent required.

Requirements

• Experience in a call center environment.
• Demonstrate a service philosophy in all interactions with clinicians and colleagues.
• Effective communication and interpersonal skills.
• Proficient typing and English language skills (both verbally and in writing).
• Strong listening capabilities to fully understand caller's needs / requests.
• Exceptional ability to work optimally in a fast-paced environment.

Benefits

• Full comprehensive benefits package that starts from your first day of employment.