[Hiring] Assistant, Employer Incident Reporting & Claims @Fraser Health

Role Description

We are hiring a Casual Assistant, Employer Incident Reporting & Claims to join our team in Surrey, B.C. Are you a highly skilled call center representative, with experience managing a large volume of inbound and outbound calls? Are you looking for an opportunity to leverage your skills and experience in a way that aligns with your values of service and contribution, while also rewarding you with comprehensive benefits, wage, and life-work balance? We are looking for you!

As the ideal candidate, you are:

• A quick learner who can memorize scripts and adapt them when issues arise during a call.
• Understanding of the importance of meeting qualitative and quantitative targets for yourself and your team.
• Demonstrating strong problem-solving abilities and the ability to handle difficult situations, emotional callers, and sensitive details calmly.
• Capable of setting up a home office that meets confidentiality and ergonomic requirements.

You will handle a variety of important supportive tasks, providing answers, insights, instructions, and assistance for health authority employees across BC, primarily focused on conducting phone interviews regarding workplace incidents, injuries, and exposures in order to meet WorkSafeBC regulation and Occupational Health & Safety best practices.

You are a vital part of the process, gaining the details and information required to launch the Employer’s Report of Injury to WSBC, the investigation by the employer, and connect the employee with supportive resources. As the voice of, and often first point of contact for, provincial health authority incident reporting, you must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping people and truly making a difference in their workplace experience.

Qualifications

• Grade 12, graduation from an approved program in medical transcription and one year's recent, related experience or an equivalent combination of education, training and experience.

Requirements

• Ability to keyboard at 50 w.p.m.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Ability to organize work.
• Ability to operate related equipment.
• Physical ability to carry out the duties of the position.

Benefits

• Competitive compensation and benefit package, including comprehensive health benefits coverage.