[Hiring] Helpdesk Associate @Linxup

Role Description

This role is a specialized form of helpdesk support in which service and technical skills are used to focus on what is best for the customer. The Helpdesk Associate serves as the face of the company and is responsible for ensuring the customer remains loyal to our brand. The Helpdesk Associate will provide Tier 1 support to our small and midsize business customers by:

• Answering general inquiries with a focus on troubleshooting all Linxup devices to ensure minimal gaps in coverage.
• Handling inbound inquiries via telephone calls, chats, emails, or cases.
• Documenting all interactions for business use.

This position has the flexibility to work remotely and may be required to do so due to business needs. Scheduled hours for this role are Monday - Friday. The Helpdesk Associate is required to have a private workspace in their home to ensure productivity and customer information is secure. They will also be responsible for maintaining their internet connection at a level that does not impact their productivity. This includes but is not limited to:

• Voice over IP (VoIP) phone systems
• Internal systems
• Video conferencing

Qualifications

• 1+ years of experience in a helpdesk contact center or support role
• Technical troubleshooting experience in GPS or comparable industry preferred
• Sales or cross-selling experience
• Salesforce knowledge
• Retention experience
• Excellent written and verbal communication skills required
• Exceptional customer service skills
• Strong technical aptitude and/or background in triaging technical issues
• Ability to learn fast in a non-traditional training environment
• Organized with proficient attention to detail
• Must possess a strong work ethic, with the ability to adapt to changes quickly and think conceptually
• Positive attitude with an ability to flex their approach to meet the individual needs of the customer while still maintaining a positive business relationship
• Ability to type well and at a fast pace
• Flexibility on schedules

Requirements

• Monday through Friday
• Fast-paced environment with opportunities for growth and reward
• Company promotes work/life balance to achieve maximum performance professionally and personally

Benefits

• Position offers a Base Salary
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• Paid Time Off (PTO)