[Hiring] Help Topic Category Assistant @HRS Talent Solutions

Role Description

The Help Topic Category Assistant reviews assigned articles and checks whether their existing topic label matches an approved classification guide. This remote customer service support role is about navigation and findability, not rewriting the article or making a policy decision about its content.

• Reviewing the primary purpose of an assigned help article.
• Comparing its current topic with an approved category guide.
• Updating a clear, permitted category in the content system.
• Flagging an article that spans several topics for the content owner.
• Checking that a moved article can still be reached through the help navigation.
• Recording the before-and-after category where required.
• Noting a broken page separately from a category issue.
• Keeping a batch of checked articles and open questions organised.

Qualifications

• Comfortable reading a short page and using a browser.
• Ability to write a specific note about why a label seems wrong.
• Experience in office administration or customer support is helpful but not required.
• Organised learning materials or shared documents may indicate transferable skills.

Requirements

• Applicants with little formal experience are welcome.
• Training will cover the particular content system.

Benefits

• Remote work opportunity.
• Full-time or part-time options available.
• Hourly pay range: £28.75–£30.75.

Application Information

You may describe any experience sorting information into useful topics, helping people find a document, or maintaining an online page. A formal website title is not necessary. We welcome someone who can use the supplied guide and recognise when a category needs the owner’s judgement.

If you’re selected for the next step, you may be asked to complete an application on the hiring company’s website. Your first application should show your practical reading and organisation skills.