[Hiring] Help Desk Support Engineer @Second-61 LLC

Role Description

Help Desk Support Engineer – Contingent Pipeline Opportunity – We’re building a talent pipeline for upcoming U.S. Government defense IT and analytics support roles. Opportunities are contingent upon task order awards and funding under existing contracts.

• Provide technical support for JIRA, GitLab, and other IT management tools
• Troubleshoot software issues and resolve user access problems
• Assist users with cloud-based applications and tools
• Respond to tickets and maintain timely issue resolution
• Provide training and guidance to end users on system functionality
• Document support cases, solutions, and best practices
• Escalate complex issues to senior technical staff when needed
• Support incident response and system maintenance activities

Qualifications

• Associate’s degree in Information Technology, Computer Science, or related field
• OR 3 (three) years of equivalent experience in IT support
• Experience troubleshooting software issues and managing user access
• Experience with IT help desk ticketing systems and remote support
• Familiarity with cloud-based IT applications and platforms
• Strong customer service, communication, and documentation skills

Requirements

• Experience supporting enterprise IT tools such as JIRA or GitLab
• Experience in a federal or regulated environment
• Experience providing end-user training or creating user guides
• Experience with incident response and escalation procedures

Certifications

• Required: None
• Preferred: CompTIA A+, ITIL Foundation Certification, Microsoft Certified: Modern Desktop Administrator Associate

Clearance Requirement

Candidate must be a U.S. citizen with the ability to pass a standard background check and drug screening.