[Hiring] Help Desk Senior Associate @NTT DATA Services

Role Description

We are currently seeking a Helpdesk Senior Associate-French to join our team in Guadalajara, Jalisco, Mexico.

• General L1 support for hardware and MS Office packages
• Advance technical support for in-house applications and developments
• Answer technical support calls providing and escalating to other support groups
• Provide support based on email generated requests or reports
• Document troubleshooting steps and detailed description of the customer incidents and requests
• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

Qualifications

• Advanced French and English or Spanish
• Looking to work in IT Environment
• 6 months of experience in Customer Service

Requirements

• Availability to work 45 hours per week

Benefits

• Competitive salary
• Grocery Tickets - 12% of base salary
• 30 days of Christmas bonus
• 12 days of vacations
• 50% Vacation bonus
• 5 personal days per year
• Medical insurance (You and your family)
• Life insurance
• Dental Insurance
• Discounts with selected Optics
• Opportunity to grow in the company