[Hiring] Healthcare Scheduler Imaging @Banner Health

Role Description

We are seeking candidates who are motivated and enthusiastic to be part of a dynamic team of Health Schedulers. Within this position you will be responsible for:

• Answering inbound calls, scheduling, rescheduling, and canceling patient appointments as required.
• Answering patients' questions regarding basic medical questions and procedures.
• Providing instructions to patients to ensure that they are prepared for examinations and procedures.
• Confirming patient appointments.
• Communicating well with patients and providing extraordinary customer service.

This position is REMOTE and you can work in any Banner approved states.

To be successful as a scheduler, you should be helpful and courteous when answering telephone calls and using multiple scheduling systems. Ultimately, an exceptional scheduler should be able to build and maintain a good rapport with physicians and staff.

Qualifications

• High school diploma/GED or equivalent working knowledge.
• Minimum of 1 or more years of customer service or related experience in a healthcare setting.
• Demonstrated ability to provide essential customer service in a high-paced inbound contact center environment.
• Effective ability to build customer loyalty through positive customer interactions.
• Excellent interpersonal and communication skills.
• Ability to follow oral and written directions.
• Excellent organizational and time management skills.
• Accurate and efficient keyboarding skills.
• Ability to work effectively with common office software.
• Requires effective teamwork skills and the ability to meet deadlines and productivity standards.

Requirements

• Experience in an inbound call center or scheduler in a practice management environment preferred.
• Knowledge of payor contract terms and processes preferred.
• Some level of familiarity with medical terminology strongly preferred.
• Additional related education and/or experience preferred.

Benefits

• Remote work opportunity.
• Stability and growth potential within the role.

Company Description

Banner Health is committed to pay equity and transparency. The posted compensation range is a reasonable estimate that extends from the lowest to the highest pay Banner Health in good faith believes it might pay for this particular job.

EEO/Disabled/Veterans. Our organization supports a drug-free work environment.