[Hiring] Healthcare Call Center Supervisor @CareTalk Health

Role Description

CareTalk Health is seeking a Healthcare Call Center Supervisor to oversee a fully-remote workforce supporting virtual telehealth visits. This role is responsible for day-to-day operational execution across providers, nurses, and clinical support employees and contractors, ensuring consistent visit flow, strong performance against KPIs, and a high-quality patient experience.

This is a highly visible role that partners closely with Clinical Operations, Quality, Workforce Management, and Training to support a scalable, high-volume telehealth model.

Schedule: Shifts fall between our hours of operation, Monday-Friday, 9:00 AM-7:00 PM EST, with rotating Saturdays, 10:00 AM-4:00 PM EST.

Qualifications

• 3+ years of supervisory experience in a call center or contact center environment with Healthcare background such as a Registered Nurse (RN) or other clinical training.
• 2+ years supporting telehealth or healthcare appointment operations.
• Strong track record driving performance through KPIs, coaching, and accountability.
• Comfortable reviewing cases, conducting audits, and delivering direct, constructive feedback.
• Working knowledge of HIPAA and healthcare service standards.
• Experience with contact center and clinical systems (call recording, QA tools, dashboards, EHR/EMR platforms).

Requirements

• Experience in high-volume healthcare, virtual care, urgent care, or provider services.
• Experience supervising or managing contractor or contingent workforces.
• Familiarity with workforce management concepts (coverage, adherence, occupancy).
• Experience with quality monitoring programs and calibration.

Benefits

• Opportunity to shape contractor operations.
• Influence performance outcomes.
• Support innovative care models across a nationwide clinical workforce.

Company Description

CareTalk Health is a fully remote, nationwide virtual medical practice. We partner with Medicare Advantage plans to deliver Annual Wellness Visits and close care gaps, reaching members wherever they are. We believe virtual care isn't a compromise — it's care delivered the way patients actually want it. Our job is to make that experience simple, reliable, and human.