[Hiring] Supervisor, Dispatch Contact Center @Cox Enterprises

Role Description

🚨 Ring Ring! Your Next Leadership Role Is Calling: Supervisor of Roadside Rockstars Wanted! 🚨

Are you ready to lead a team that keeps things rolling—literally? As the Supervisor, Transportation Breakdown (Market Place Operations), you’ll be the driving force behind our Roadside team’s success. You will be responsible for ensuring operational performance, supporting employee development, motivating breakdown specialists, and maintaining high service standards across the call center.

• Coach & Cheerleader: Guide your team to greatness in dispatch timeliness, phone metrics, and operational efficiency.
• Trainer Extraordinaire: Help team members grow with personalized development and motivation.
• Policy Pro: Keep things compliant and clear with company procedures.
• Customer Whisperer: Step in when needed to ensure top-notch event handling.
• Flex Master: Adjust schedules and juggle priorities like a scheduling ninja.

Qualifications

• Minimum: High School Diploma/GED and 5 years’ experience in a related field (Transportation, Call Center).
• The right candidate could also have a different combination, such as a bachelor’s degree in a related discipline and 3 years’ experience in a related field; a master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experience.
• Requires strong knowledge of MS Office.
• Excellent communication skills to work effectively with teams throughout the organization.
• Preferred: Degree in related discipline strongly desired.

Requirements

• To be employed in this role, you’ll need to clear a pre-employment drug test.
• Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position.
• Possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

• Flexibility to take as much vacation with pay as deemed consistent with duties and company needs.
• Seven paid holidays throughout the calendar year.
• Up to 160 hours of paid wellness annually for personal or family wellness.
• Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.