[Hiring] Guest Experience Agent @Numa

Role Description

As a Guest Experience Agent, you’ll handle guest requests (both leisure and corporate) and manage individual reservations across our European locations. You will be the first and only point of contact for guests, ensuring they feel welcome and supported in a friendly and efficient manner.

In this remote role based in Portugal, you’ll collaborate closely with Junior Guest Agents, internal stakeholders, and other departments. Senior Guest Representatives will mentor you as you push the boundaries of hospitality with dedication and ownership.

• Manage second-level guest communications and reservations for Numa properties across Europe.
• Handle guest requests confidently and satisfactorily via phone, WhatsApp, text, email, and multiple booking platforms.
• Collaborate with other Numa departments on complaint management, issue reporting, overbookings, and relocation processes.
• Ensure timely follow-ups with guests and internal teams.
• Continuously improve and simplify processes with a proactive mindset.
• Work flexibly in rotating shifts, including evenings and weekends.

Qualifications

• Fluent in English (C1 or higher). Language skills will be assessed internally.
• Bonus if you also know: German, Spanish, Italian, or French.
• Strong verbal and written communication skills with proven experience in customer service or similar roles.
• Skilled in multilingual communication with flexibility and finesse.
• Experienced in managing multiple tasks and resolving complex issues empathetically and efficiently.
• Capable of handling unexpected challenges and executing tasks at short notice.
• Enthusiastic, dedicated, and ready to deliver outstanding support across languages and cultures.

Benefits

• Thrive in a fast-paced, collaborative environment where your ideas help shape our future.
• Enjoy opportunities for professional growth and build a fulfilling career path.
• Immerse yourself in the Numa lifestyle with a complimentary stay.
• Share the love with friends and family through exclusive discounts on our stylish apartments.
• Connect with a global community of colleagues at our inspiring team-building events.

Company Description

Numa is a forward-thinking hospitality brand redefining how people discover cities. We create spaces where simplicity meets innovation, offering thoughtfully designed rooms, studios, and apartments in the heart of Europe’s most vibrant neighbourhoods.

We’re not just transforming the guest experience—we’re revolutionizing the hospitality industry from the inside out. Our cutting-edge technology streamlines operations, delivering unparalleled value with no hidden fees—just real, quality experiences.

At Numa, we believe that travel should be curious and authentic, and we bring those same values to our work culture. We’re committed to fostering a diverse, inclusive, and equitable workplace where every voice is valued, and different perspectives fuel our innovation.