[Hiring] Dutch-Speaking Customer Experience Specialist @Ignite

Role Description

Are you passionate about digital finance and looking to represent a world-leading online payments and fintech innovator from the comfort of your home? We are actively seeking an articulate, highly motivated Dutch Customer Experience Specialist to act as the primary, trusted voice for our prestigious Dutch-speaking clientele, merchants, and account holders.

In this critical role, you will expertly handle inbound inquiries regarding secure digital transactions, account management, online wallet features, and platform security—guaranteeing that every single touchpoint mirrors our uncompromising standards of elite financial service.

Core Responsibilities & Daily Duties

• Multichannel Client Engagement: Gracefully manage incoming phone calls, emails, and live chat messages from Dutch account holders, providing tailored, secure solutions in real-time.
• Technical Guidance & Support: Assist users in navigating digital wallet features, transaction logs, security settings, and platform tools with absolute clarity.
• CRM Documentation & Data Integrity: Meticulously record, update, and manage all client interactions, case details, and follow-up actions within our corporate CRM architecture.
• Cross-Functional Collaboration: Partner closely with regional support desks, risk operations, and technical back-office departments to swiftly resolve escalated or intricate financial cases.
• Exemplary Brand Stewardship: Uphold the absolute highest benchmarks of professional courtesy, trust, and precision that define a legendary, top-tier global fintech leader.

Qualifications

• Flawless C1/C2 command of Dutch (both written and spoken) paired with a solid B2 professional working proficiency in English.
• Current physical residence in Portugal backed by valid local working rights, NIF, and NISS credentials.
• A distraction-free home office environment equipped with a high-speed, reliable broadband internet connection.

Requirements

• A proven background in client support, financial services, helpdesk environments, or e-commerce (previous exposure to fintech is considered a strong plus).
• Exceptional active listening capabilities, natural empathy, strong multi-tasking skills across digital platforms, and a meticulous, highly organized approach to problem-solving, backed by strong emotional intelligence.

Benefits

• €1,100 gross per month base, plus an €80 gross monthly attendance bonus.
• €7.63 net per day worked (loaded onto a dedicated meal card).
• 100% remote flexibility allowing you to work from any region across mainland Portugal or the islands.
• Complete, professional IT hardware package provided directly to your doorstep (PC, headset, and necessary security tokens).
• Benefit from a fully paid, comprehensive onboarding and training program, an inclusive multicultural team environment, continuous career progression paths, and employee wellness initiatives.