[Hiring] Group Service Associate @UnitedHealth Group

Role Description

As a Group Service Associate, responsible for providing excellent service to members, BAs and Brokers.

• Provide service to BAs, Brokers and Members
• Answer inbound call inquiries from BAs, brokers and members
• Using system, answer and resolve issues such as eligibility, enrollment, billings, and benefits courteously and accurately
• Proactively educate BAs, Brokers and members for enhanced understanding on protocols and procedures
• Consistently meet established productivity, schedule adherence, and quality standards
• Demonstrate the ability to build and maintain productive working relationships with others and contribute as an effective team member
• Actively seek out improvement opportunities
• Assist BAs and Brokers on small group renewals
• Proactively make outbound calls to BAs and Brokers of renewing groups for upcoming renewal reminders
• Explain renewal process and assist BAs with necessary renewal forms
• Act as consultant to assist BAs on plan design/benefits changes to meet groups’ needs
• Work with Enrollment Department to ensure renewal with changes is received on timely basis and new benefits are installed correctly in system
• Enhance relationship with BAs through renewal process to improve group retention

Qualifications

• +1 years of Customer Service experience
• Bilingual, fluent in English and Cantonese and Mandarin
• Intermediate Problem Solving skills
• Commutable distance to Flushing, NY

Requirements

• Communication and relationship building skills
• *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)
• Hourly pay for this role will range from $16.00 to $24.00 per hour based on full-time employment