[Hiring] Global Assist Specialist @Everbridge

Role Description

Everbridge, a global provider of critical communications and enterprise safety solutions, is seeking a Global Assist Specialist to join our team in Hungary. This remote, home-based position can be located anywhere in Hungary.

As a Global Assist Specialist, you will report to the Lead Global Assist Specialist and play a vital role in managing initial incident reports, coordinating resource dispatch, handling emergencies, and ensuring effective communication.

This role involves approximately 14 shifts over a 4-week period, divided into 7 day shifts and 7 night shifts. Day shifts run from 6:00 AM to 6:00 PM, while night shifts are from 6:00 PM to 6:00 AM. To recognize your commitment during night shifts, we offer a night shift allowance (15% per hour).

• Provide initial response and assistance to client situations worldwide
• Collaborate with client stakeholders and manage case lifecycle
• Record incident/case details in our Case Management System
• Understand client emergency procedures
• Coordinate medical treatment and security with clinical team and partners
• Collaborate with internal partners on Mass Communications Platforms
• Use case management system and Microsoft Office for data administration
• Contribute to process and procedure development in line with client requirements
• Attend regular team meetings and ensure effective handover/feedback
• Escalate issues, risks, and ideas when necessary
• Provide support to Intelligence team and other duties as requested

Qualifications

• Experience in emergency response, customer service, or call center environment
• Good communication, interpersonal, and administrative skills, including fluency in English (verbal and written)
• Ability to work under pressure and manage multiple tasks simultaneously
• Problem-solving and critical thinking abilities
• Empathy, professionalism, and calmness in stressful situations
• Flexibility to adapt to changing needs and priorities
• Self-motivation and proactive approach to work
• Proficiency in MS Office and willingness to learn new systems
• Excellent customer service skills
• Availability to work flexible hours including days, nights, weekends, and holidays

Benefits

• Comprehensive healthcare coverage to ensure your well-being
• Life & Total Permanent Disability Insurance to protect you and your loved ones
• Cafeteria plan

Company Description

Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover from critical events. In an unpredictable world, resilient organizations protect their people and operations, adapt under pressure, and return to productivity faster.

Our Critical Event Management (CEM) technology combines intelligent automation with comprehensive risk intelligence to help organizations strengthen resilience, keep people safe, and maintain operations.

Learn more at everbridge.com , explore the Everbridge blog, and connect with us on social media.