[Hiring] GHL Support Virtual Assistant @Level 9 Virtual

Role Description

We are looking for a GHL Support VA who can provide first-level technical support to clients using GoHighLevel (GHL). This role is similar to working in a call center or technical support environment, but you will be working remotely from home. You will take incoming support calls from clients who may not be very tech-savvy and help troubleshoot their GHL issues in real time.

What You'll Do

• Answer incoming client support calls and clearly understand the issue.
• Troubleshoot common GHL issues while on the call.
• Assist clients with issues such as:
• Text messages not being sent
• Appointment confirmations or reminders being sent incorrectly
• Workflow or automation issues
• Appointment scheduling problems
• Clients having difficulty navigating or using GHL
• Walk clients through basic GHL functions and provide clear instructions.
• Troubleshoot workflows and identify what may be causing an issue.
• Determine when an issue cannot be resolved during the call.
• Document unresolved issues and pass them to the Back-End Support Team for further investigation.
• Maintain professional, patient, and clear communication with clients throughout each call.

Qualifications

• Mid-level GoHighLevel (GHL) experience
• Ability to troubleshoot and understand GHL workflows and automations
• Strong, clear spoken English — this is a client-facing phone support role
• Previous call center, BPO, customer support, technical support, or phone support experience required
• Comfortable handling multiple types of client issues over the phone
• Patient and able to explain technical concepts to non-technical users
• Good problem-solving and troubleshooting skills
• Able to work independently in a remote environment
• Reliable internet connection and a quiet, professional workspace

Requirements

• GHL experience + strong phone support skills + good troubleshooting ability

Benefits

• Pay: $5–$7 USD/hour DOE
• Schedule: 7:00 AM–3:00 PM PST
• Employment Type: Full-Time
• Work Setup: Remote / Work From Home