[Hiring] German-Speaking Technical Support Specialist @Sutherland

Role Description

As a German-Speaking Technical Support Specialist – Payments & POS Solutions, you'll be the first point of contact for merchants and business partners, delivering professional technical support for payment terminals, POS systems, and payment-related services.

• Provide professional support via phone, email, and ticketing systems.
• Assist customers with card payment terminals, POS devices, and ATMs.
• Support terminal installations, replacements, activations, and configurations.
• Troubleshoot technical issues, connectivity problems, and payment-related error codes.
• Resolve customer inquiries efficiently while meeting SLA targets.
• Escalate complex technical issues to the appropriate teams when necessary.
• Maintain accurate documentation in the ticketing system.
• Handle portal access requests and perform selected back-office activities.

Qualifications

• Fluent in German (C1) and English (B1 or higher).
• Previous experience in customer service or technical support.
• Strong interest in technology and troubleshooting.
• Excellent communication and problem-solving skills.
• A customer-focused mindset with the ability to thrive in a fast-paced environment.
• Comfortable working with phone, email, and ticketing systems.

Requirements

• Experience in the payments, POS, banking, or financial services industry (nice to have).
• Basic knowledge of Microsoft Excel and ticketing platforms (nice to have).

Benefits

• Competitive salary with a performance-based bonus.
• Permanent employment contract.
• Food vouchers.
• Additional health and life insurance.
• 21 days of paid annual leave.
• Fully paid onboarding and professional training.
• Clear career growth opportunities within an international company.
• A modern, supportive, and collaborative work environment.
• Employee recognition programs and team-building events.