[Hiring] German-Speaking Customer Service Agent @The Global Talent Co.

Role Description

This company is looking for a reliable, polished German-Speaking Customer Service Agent to join their customer care team — and they need someone who can hit the ground running.

• Responding to customer enquiries via email and other written channels — professionally and promptly — in German
• Resolving issues, complaints, and questions with empathy and efficiency
• Ensuring every customer interaction reflects the company's standards and brand voice
• Identifying recurring issues and flagging them to the broader team
• Keeping records accurate and up to date
• Collaborating with internal teams to ensure seamless customer experiences

Qualifications

• Native or fluent German speaker — this is a hard requirement; all customer communication is in German
• Proven customer service experience — you've done this before and you're good at it
• Experience in ticketing systems
• Excellent written German — clear, professional, and warm; this will be assessed during the interview process
• Reliable and consistent — you show up, follow through, and take ownership of your responsibilities
• Calm under pressure and able to handle difficult customer interactions with professionalism
• Comfortable working remotely and independently within a structured team environment
• Available to work CET business hours (Mon–Fri)

Benefits

• Competitive salary (discussed during the interview process)
• Fully remote position
• Paid annual leave
• Exposure to a dynamic, growing European consumer brand
• Supportive team culture and ongoing learning opportunities
• Access to The Global Talent Co.'s wider professional community of 25,000+ global professionals