[Hiring] Fulfillment Consultant @Porch Group

Role Description

The future is bright for the Porch Group, and we’d love you to be a part of it as a Fulfillment Consultant. The Fulfillment Consultant manages the full lifecycle of corporate relocation and commercial move requests, from lead intake through booking. This includes:

• Confirming service details
• Checking crew availability
• Generating accurate quotes
• Coordinating with crews and points of contact to ensure smooth, on-time execution

The role also stays current on Full-Service department policies and may support sales consultant duties as needed.

What You Will Do As A Fulfillment Consultant

• Monitor incoming leads via email, hahdmin, and Ivinex; maintain clear communication with points of contact using accurate, up-to-date templates.
• Track upcoming, ongoing, and past services via Slack and a follow-up/confirmation calendar.
• Generate orders in Hahdmin/Simplify and book qualified crews that meet service and cost requirements.
• Prepare and send accurate quotes and estimates.
• Conduct crew confirmation calls (day-before and day-of check-ins), and flag jobs at risk of running long.
• Attach required crew documentation (e.g., bill of lading) to orders, and process invoices as needed.
• Respond to all inquiries within a 2-hour window.
• Support other roles/departments duties as needed.
• Build a strong understanding of our Moving Service Provider (MSP) network.
• Focus on converting leads into booked orders while minimizing discounts and claims tied to MSP issues.
• Handle incoming and outgoing calls professionally, helping customers choose the right moving solution.
• Support MSP recruitment and development.
• Represent the organization's vision and values, and take on other duties as assigned.

Qualifications

• 2+ years of US Customer Service experience is required.
• Experience in the Moving or Relocation Industry is preferred.
• Experience in Escalated or High-level customer support is preferred.
• Strong communication and rapport-building in English language skills.
• Proficiency with Microsoft Office and/or Google Workspace.
• Detail-oriented, organized, and goal-driven, with solid problem-solving skills.
• Comfortable with basic math and clear, professional written communication.
• Able to work full-time scheduled hours, including overtime as needed.
• Comfortable with extended periods of sitting, typing, and phone-based communication.
• Working headset and camera for calls and virtual meetings.
• Professional appearance appropriate for a remote office role.
• Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload.

Benefits

• Monthly Salary: COP 3,200,000.00 to COP 3,400,000.00

What’s next?

Submit your application below and our Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!