[Hiring] French Speaking Technical Support Representative @Rdn Cons

Role Description

We are looking for motivated French-speaking candidates with strong MySQL knowledge to join an international technical support project in Portugal. This opportunity is suitable for recent graduates and entry-level applicants who have solid technical skills and want to develop their careers in a multicultural environment.

• Provide technical support in French to customers and English to developers via chat and voice channels.
• Troubleshoot and resolve product-related issues using MySQL.
• Investigate customer enquiries and identify effective solutions.
• Collaborate with team members and escalate complex issues to the development team when necessary.
• Act as a bridge between customers and developers, communicating technical information clearly.
• Ensure timely and professional responses to customer enquiries.
• Maintain high standards of customer satisfaction and service quality.

Qualifications

• Native or fluent French, both written and spoken.
• Fluent English (minimum B2 level).
• Strong MySQL knowledge – mandatory.
• Familiarity with Postman is an advantage.
• High school diploma or equivalent qualification.
• No previous professional experience required, but solid MySQL knowledge is essential.
• Strong analytical and problem-solving skills.
• Genuine interest in technology and providing excellent customer support.
• Ability to attend initial office-based training in Porto.
• Availability for occasional on-site attendance.

Benefits

• Full-time employment in Portugal.
• Work-from-home arrangement following initial training in Porto.
• Accommodation support during the training period.
• Paid training and structured onboarding.
• Competitive salary package, including meal allowance and holiday and Christmas bonuses.
• Health insurance from the first day.
• Paid annual leave and public holidays.
• Career development opportunities in technical customer support.
• International and multicultural working environment.